Gear… Geek Seeking
by admin , under Columns, The Magazine
Two out of three Australians put up with technology that they believe doesn’t perform as well as it could. Most users don’t know how to fix minor problems to get the most from their computer. But there is no need to lug your machine to an overpriced repair centre every time you hit the wall; instead, why not try one of these five online tech support resources, tried and tested by tech whizz TREVOR TREHARNE…
Tech24
As the name suggests, this service operates around the clock—and it charges by the minute. Be prepared to pay US$1.99 per 60 seconds (once you’re speaking one-to-one with an expert), which is an ideal rate if you haven’t plugged in your printer properly, but could prove costly for major errors. For suspected simple issues, give Tech24 a quick call.
www.tech24.com
iYogi
Based in India, iYogi has expanded rapidly into the US, UK, and now Australia. With numerous feet on the ground, the firm employs 550 staff to provide constant support for any type of tech problem. The $219.99 (per computer) unlimited package will provide you with the ultimate peace of mind.
www.iyogi.net.au
Online PC Clinic
If the thought of trawling through overzealous US sites doesn’t appeal, then Online PC Clinic is a decent Australian-based option. With ‘Click and Connect’ support from remote locations, the site provides online assistance at an hourly rate of $89.
It is slightly more pricey than others, and works best for home offices and small business operations.
www.onlinepcclinic.com
PC Tip Forum
There’s certainly no shortage of people exchanging information in the virtual tech community. In the PC Tip Forum, help is free and based on the knowledge and assistance of forum users. There is potentially less validity with the advice here, but it is a gratis option that’s worth checking out. Why not start a new thread and ask a question?
www.pctipforum.com
Experts Exchange
One of the better known Internet support resources, Experts Exchange offers a simple online interface to request technical help. Like most sites, there is a free option, with limitations, and a premium service for comprehensive support. Professional and expansive, Experts Exchange is large enough to provide solid support to small businesses, too. Plus, it offers a seven-day trial service for customers who would like to dip their toes in before committing to a particular service option.
www.experts-exchange.com
TOP TIPS
• The ‘Print Screen’ button can quickly become your new best friend. When you encounter a particular ‘screen of death’ or error message, get a screen grab and forward it to your support service or work IT
department. It’s simpler than trying to explain the problem over the phone.
• Note any error message or code your computer provides. A simple Google search using the code should lead to a plethora of forums and online communities where the crisis may have been solved by others in the past. That way, you won’t have to dig through hundreds of tech support sites looking for answers to your specific problem.
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